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Owned and operated by Outpost Elements, our team is ready to answer your questions about solar generators, power stations, and off-grid gear.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit typically takes 5 to 8 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If your solar generator, power station, or other gear does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. If you need a different wattage solar panel or a larger capacity power station, contact our team and we will walk you through the exchange steps.
How do I choose the right solar generator for my needs?
Start by considering what you plan to power and for how long. A weekend camping trip with lights and phone charging requires less capacity than running a portable fridge at a remote basecamp. Our product descriptions include wattage and capacity details to help you match the right unit to your setup.
Are your solar panels compatible with other power stations?
Our solar panels are designed to pair seamlessly with our own power stations, and many models also work with third-party units that accept standard solar input connections. Check each product page for connector type and voltage specifications to confirm compatibility.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our support team aims to answer every inquiry within one business day so you can get back to planning your next adventure.
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Your personal and payment information is protected with industry-standard encryption throughout every transaction.
Built for the Long Haul
We source durable, field-tested solar generators and power stations designed to perform reliably in demanding off-grid conditions.
30-Day Returns
If your gear does not meet your expectations, our straightforward return process is outlined in our Return Policy for your convenience.
